Last Updated: November 10, 2024
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or purchase X-Cards, attractions passes, or food and beverages
- Book a party, event, or group activity
- Sign up for our email list or promotional communications
- Contact us with questions or feedback
- Create an account on our website
- Complete surveys or provide reviews
This information may include: name, email address, phone number, mailing address, payment information, date of birth, and emergency contact information.
Automatically Collected Information
When you visit our website or facility, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clickstream data)
- Location information (if you enable location services)
- Cookies and similar tracking technologies
Photos and Videos
Our facility uses security cameras and may capture your image during your visit. Some attractions, including AeroArcade and Cliffhanger, offer gameplay video recording features that you can choose to email to yourself.
2. How We Use Your Information
We use the information we collect to:
- Process your purchases, reservations, and bookings
- Manage your X-Card account and track credits
- Send you confirmation emails and booking details
- Communicate about your visit, including special events and promotions
- Improve our attractions, services, and customer experience
- Ensure safety and security of our guests and facility
- Respond to your inquiries and provide customer support
- Comply with legal obligations and resolve disputes
- Send marketing communications (with your consent)
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers
We work with third-party service providers who help us operate our business, including:
- Payment processors for secure transaction handling
- Email marketing platforms for communications
- Website hosting and analytics services
- Customer relationship management systems
Legal Requirements
We may disclose your information when required by law or to protect our rights, safety, or property, or that of our guests or others.
Business Transfers
If The WEB Extreme Entertainment is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission
- PCI-DSS compliant payment processing
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Request your data in a portable format
- Restriction: Request limitation on how we use your information
To exercise these rights, please contact us using the information provided below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.
7. Children's Privacy
The WEB Extreme Entertainment welcomes guests of all ages. However, our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.
For birthday parties and group events involving minors, we collect limited information from parents or legal guardians as necessary to provide our services and ensure safety.
If you believe we have collected information from a child under 13 without proper consent, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This typically includes:
- Transaction records: 7 years for accounting and tax purposes
- Marketing communications: Until you unsubscribe or request deletion
- X-Card accounts: Active accounts maintained until closure requested
- Security footage: 30-90 days unless needed for investigations
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it is used
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at the information provided below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a notice on our website or at our facility
Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
