1. Information we collect
We may collect information you provide when purchasing, booking, registering an X-Card, contacting us, applying for work, joining a promotion, completing a survey, or submitting a review. This can include your name, contact details, payment and transaction details, date of birth, emergency contact information, and the contents of forms.
Our website and service providers may collect device, browser, IP, usage, location, cookie, and analytics data. Security cameras operate in the facility. Certain attractions may offer optional gameplay recordings that you can choose to receive.
2. How we use information
- Process purchases, bookings, applications, and X-Card activity.
- Send confirmations, answer inquiries, and provide guest support.
- Operate, secure, and improve our website, facility, attractions, and services.
- Comply with legal duties, resolve disputes, and prevent misuse.
- Send marketing when you have consented; you may opt out at any time.
4. Security & cookies
We use reasonable administrative, technical, and physical safeguards, including encrypted transmission and limited staff access. No online or storage system is completely secure.
Cookies and related technology may remember preferences, measure use, and improve functionality. Browser settings can limit cookies, though some features may not work as intended.
5. Your privacy choices
Depending on applicable law, you may request access, correction, deletion, portability, or restriction of personal data, and may opt out of marketing. California residents may also have rights to know, delete, opt out of sale, and avoid discrimination. We do not sell personal information.
6. Children’s privacy
The website is not directed to children under 13 and we do not knowingly collect their personal information without parental consent. For youth parties and events, limited information may be collected from a parent or guardian to provide services and maintain safety.
7. Retention & third-party services
We retain information as long as reasonably necessary for the purposes described or as required by law. Transaction records may be kept for seven years; active X-Card account information remains until closure; security footage is generally retained 30–90 days unless needed for an investigation.
Third-party sites linked from this website have their own privacy practices. Review their policies before providing information.
8. Changes & contact
We may update this policy and will post a revised date when we do. Questions or privacy requests may be sent to:
The WEB Extreme Entertainment
7172 Cincinnati-Dayton Rd., Liberty Township, OH 45069
(513) 860-2882 · info@webextreme.fun